PowerPhone's Total Response EMD Protocols makes it easy for you to meet the Massachusetts EMD mandate. PowerPhone has been serving 9-1-1 and emergency operations training and certification needs around the world for over 25 years, including many 9-1-1 facilities in Massachusetts. Having trained many MA dispatchers from all over the state, we know you and know we have the best system to help meet all of your individual needs. By implementing our industry-leading EMD protocols, you will ensure your agency has the best and easiest-to-use EMD protocols, along with a liability guarantee that is designed to protect your telecommunicators. Based on NHTSA and DOT standards, our protocols ensure that every call gets it all. Contact PowerPhone today to learn more about how we can help you meet the Massachusetts EMD mandate with our industry-leading EMD certification, protocols, and Quality Assurance. There are 29 EMD classes scheduled in Mass. Call 800.537.6937 or click here to find the location closest to you!